Returns and Refunds

After-sales service

Every Loomood order includes after-sales service. We accept after-sales claims for defective products: if an order arrives defective, damaged, incorrectly produced, misdescribed, or different from the artwork you approved, we remedy it. The change-of-mind rules for custom products below never remove that right.

Report the problem with the order number, a description, and clear photos, and keep the item and its packaging until the review is complete. We normally do not ask you to send personalized items back, because photos are usually enough to confirm a defect. Confirmed defects are resolved at no extra cost to you: we remake, repair, replace, or refund the affected items.

Custom products

Because personalized goods are made for you, change-of-mind returns may be unavailable where law permits. This does not affect rights for defective, damaged, incorrectly produced, or misdescribed goods.

Report a problem

Contact 1933996@qq.com within 30 days of delivery with the order number, a description, and clear photos. Keep the product and packaging until the review is complete.

Resolution

After review, we may repair, remake, replace, provide a price reduction, or refund as required by applicable law. Approved refunds return to the original payment method; bank processing time varies.

Cancellations

Contact us immediately. Orders can be canceled before artwork approval or production starts. Once custom manufacturing begins, cancellation may not be possible except where required by law.